RENT - You deserve the best

Puikus aptarnavimas nuo pradžios iki pabaigos. Automobilis buvo švarus, techniškai tvarkingas ir paruoštas laiku. Personalas malonus, profesionalus ir greitai atsakė į visus klausimus. Nuomos procesas paprastas ir be jokių nereikalingų problemų. Tikrai rekomenduoju „TOPRENT Car Rental Kaunas Airport“ visiems, kas ieško patikimos automobilio nuomos Kaune. Dar kartą ačiū už gerą patirtį!Dovydas aptarnavo Show less

I would not recommend TOPRENT based on my experience.I rented a car from TOPRENT at Kaunas Airport in May 2026. After my rental ended, the company charged my credit card €580 for alleged damage without providing any evidence. The invoice simply stated there was a "dent" and included no photographs, inspection report, or explanation of how the damage was linked to my rental.After I disputed the charge and requested evidence, TOPRENT admitted that the charge had been made in error and agreed to refund the money. Unfortunately, this was only the beginning of a lengthy and frustrating process.Over the following weeks, I received a series of contradictory emails. At various times, I was told that:the refund was being processed;the refund had already been sent;the refund had been sent on a specific date;the refund had been processed but no proof could be provided;the refund had not actually been sent due to another "mistake";the refund had been approved but was still waiting for someone to execute the payment.Every time I contacted customer service, I received a different explanation. Despite repeated assurances that the refund would be completed "within a few days," I had to wait several weeks before my money was finally returned.To make matters worse, because the refund was delayed for so long, I incurred additional interest charges from my credit card provider. I also lost money due to exchange rate differences between the original charge and the delayed refund. TOPRENT refused to reimburse either of these losses, even though they resulted directly from their mistake and the prolonged delay.The customer service throughout this process was disappointing. While staff repeatedly apologised, they were unable to provide accurate information or realistic timelines, and they repeatedly gave incorrect updates about the status of my refund.Mistakes can happen, but what matters is how a company resolves them. In my case, the handling of the dispute, the lack of transparency, the conflicting information, and the excessive delay in returning my money left me with very little confidence in TOPRENT.I hope TOPRENT improves its claims handling and customer service so that other customers do not have a similar experience. Show less

Inconvenient car pick up and drop off location, if you have loads of luggages, consider that you will need to walk a distance. Car was in bad condition dirty, no screen wash, they refused to give another one, never happened like this in many years of renting from them... 3 stars only because I was loyal customer.. Show less

Good price, nice car, close location to airport kaunas (no shuttle, just a short walk). Friendly staff. Didn’t like the extensive extra list and felt ripped off by the 15€ „mandatory cleaning costs“. All these questions and payments make the checkin slow Show less

I had an absolutely wonderful experience here. Everything went incredibly smoothly from start to finish. The service was top notch and the team exceeded all my expectations. I am extremely satisfied with everything and will definitely be coming back. Highly recommended. Show less

Gotta be careful what extras you're paying for as they may lie and overcharge you. Promise you free certain service and a big tank of cheap fuel, but when receipt is received via email much later, just to find out there was no free services and fuel tank they sold is actually small. Show less

Be very cautious with this company. They literally withheld my deposit, which I was supposed to get back. I followed all the instructions and met every term required, even going as far as paying out of pocket to have the car washed and returned in perfect condition. Despite doing everything right, when we tried to raise the issue, they ignored us completely and kept repeating that the deposit would be returned. It's been months, and we've still received nothing. Absolutely unacceptable Show less